Refund and cancellation policy

LineSquire is a digital service; no physical goods are shipped and there is no physical return process. A subscription or minute pack is delivered to the subscriber account after LineSquire receives and reconciles a successful signed Stripe event.

Inbound account activation also requires email verification, number provisioning, forwarding setup, and a successful test call. Enhanced identity review is required only if the subscriber later requests outbound calling. A payment does not bypass those safety and technical requirements.

A subscriber may cancel at any time through the Stripe-hosted billing portal available from Usage and billing, or by emailing support@linesquire.com from the account email address.

Cancellation ends new LineSquire calls and tasks immediately and stops the next trial charge or automatic renewal. The subscriber's LineSquire number no longer receives calls for them. Deleting an account does not create a refund and also ends access immediately.

Upmarketers LLC will refund a duplicate or incorrect charge, a charge made after a timely cancellation request, or a payment for service that LineSquire did not make available because of a verified LineSquire failure. Refunds are also provided when required by applicable law.

Other subscription payments are generally non-refundable after the billing period begins, including unused time or included minutes. Contact support within 30 days of the charge so the request can be investigated; this request window does not limit non-waivable legal rights.

A fully unused minute pack may be refunded when requested within seven days of purchase. A minute pack that has been partly or fully consumed is non-refundable unless the charge was duplicate, incorrect, unavailable because of a verified LineSquire failure, or refundable under applicable law.

An approved full refund removes the corresponding unused minutes. A partial refund is reflected in the usage ledger and may remove the unconsumed portion associated with the refunded amount.

Email support@linesquire.com from the LineSquire account address. Include the Stripe invoice or receipt identifier, charge date, amount, and a short explanation. Do not email a full card number, bank credential, password, or security code.

Upmarketers LLC may request account verification or additional non-sensitive information needed to locate the payment and evaluate the request.

LineSquire aims to acknowledge billing requests within two business days and complete its review within five business days. If approved, the refund is submitted to Stripe within ten business days of approval. A bank or card issuer can require additional time before the credit appears.

If a request is denied, support will provide the reason and any available next step. Customers are encouraged to contact support before opening a payment dispute so the issue can be investigated promptly.