Privacy and data
Manage retention, connected permissions, export, and account deletion.
Last reviewed 2026-10-08
Recording and retention
Raw recording is off in the current release. Transcript and summary retention are separate account controls. Shorter retention can make older call content unavailable while safe ledger or audit records remain where required.
Voice and AI services
Inworld processes speech for calls and the optional browser demo. It sends the text needed for assistant responses and task-safety review to the selected language-model service, currently OpenAI. These services have their own terms and data-handling settings; local recording controls do not change them.
Account export
An encrypted account export includes supported account data, including customer-visible support tickets and conversations. Completed export files are available for 24 hours through the authenticated download flow.
Account deletion
Account deletion runs as a verified background job and includes support tickets and chat data. Closing a ticket does not delete its conversation. Support data otherwise follows the published privacy policy; LineSquire does not advertise an unenforced support-retention period.
Deleting LineSquire data does not automatically delete provider-held copies. Inworld, OpenAI and services used for older sessions may retain information under their applicable terms and settings. See Service providers and the Privacy notice for those separate boundaries.