Usage and billing
Understand plan minutes, charged time, top-ups, exports, and cancellation.
Last reviewed 2026-08-22
Actual and charged time
Usage history shows actual connected seconds and charged seconds. AI-active time is charged normally, pure hold time is charged at one-quarter rate, and AI-minute charging stops after a completed human transfer. The completed call record—not a browser timer—determines usage.
Plans, top-ups, and credits
Usage and billing shows your included and remaining minutes, top-up purchases, credits, subscription status, and invoices. Open the secure billing portal to manage payment details and cancellation. After checkout, check your subscription status here before relying on plan access.
Export usage
Download a CSV of the current account ledger. The current export is capped at 10,000 entries; use filters or contact support if your ledger exceeds that boundary.